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Frequently Asked Questions

What is naturopathic medicine?

Naturopathic medicine is a practice that specializes in natural remedies to help the body heal from the inside out. Therapies include botanical supplements, homeopathy, Traditional Chinese Medicine (TCM), nutritional counseling, and much more.

What should I bring?

Any recent medical records, laboratory test results, and medication lists are very helpful if brought to appointments. Most information involving medical history is addressed in our intake questionnaires, which we require our patients to fill out prior to initial visits. If you have any questions regarding what to bring to your appointment, please feel free to contact us.

Front Office Staff Yolanda, Cadence, and Susan.jpg
Office Staff (Left to Right): Yolanda, Kaydance, and Susan

Will my insurance cover my visit?

Most insurance companies do not cover office visits for naturopathic doctors (NMD); however, we will provide you with an itemized receipt and diagnosis codes that you can submit to your insurance company for reimbursement. Our office does not bill insurance companies directly.  You will need to pay at the time of service for your appointment. Cash, checks, HSA, FSA, and cards are all accepted. 
Most private insurance companies (BCBS, Cigna, Aetna, etc.) will cover bloodwork or imaging that we order. Medicare, Medicaid, and AHCCCS are exceptions that will not cover bloodwork ordered by an NMD.  
We can order labs through Sonora Quest or Lab Corp. We also offer cash-pay labs at a significant discount through Ulta Labs. 
Remember, we now offer blood draws in our office for your convenience! 

How long is my first visit?

New patient visits run 75 minutes. This gives the provider time to go over extensive medical history and create a treatment plan. Follow up visits run about 45 minutes and include a treatment, excluding your very first follow-up visit.

Dr. Shaw, Dr. Jenson, and Dr. Hoberg
Left to Right: Dr. Shaw, Dr. Jenson, Dr. Hoberg

Can the doctors write prescriptions?

Yes, we can and often do write prescriptions for conventional pharmaceutical drugs or compounded medications. Since our overall goal is to support the body in healing and prescriptions are often not healing in nature, they may not be part of our initial plan. We often start with botanicals, nutrition, lifestyle changes, or foundational nutrients. There's no "pill" substitute for sleep and exercise! Our goal is always to develop the safest, gentlest, most effective treatment protocol just for you. This is one of the reasons we love naturopathic medicine so much -- we are able to have so many tools at our disposal! Sometimes an antibiotic or bioidentical hormone replacement is absolutely the best choice. 

What pharmacies can I use?

We will electronically prescribe medications to the pharmacy of your choice. Usually, your insurance will have a preferred pharmacy chain. Sometimes we use a compounding pharmacy, which is especially beneficial when it is important to individualize the dose or delivery form (e.g. bioidentical hormones or low-dose naltrexone). Compounding pharmacies compound the tablets, capsules, or creams specifically for you from the doctor's prescription. This is a great option for people with sensitivities or allergies to fillers, oils, or colorants which are often used in conventionally-made medications. 


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